Shipping policy
SHIPPING POLICY
Last Updated: December 2025
TIMELINE
Each AAM piece is made-to-order, so here's what to expect:
- Production: 24-48 hours from order confirmation
- Dispatch: Within 48 hours of order confirmation
- Delivery: 4-6 business days (varies by location)
- Total: 5-8 business days from order placement
DELIVERY COVERAGE
We ship to all serviceable pin codes across India via reliable courier partners.
Delivery times vary by region:
- Metro areas (Delhi, Mumbai, Bangalore, Chennai, Hyderabad, Pune): 3-4 business days
- Tier-2 cities: 4-5 business days
- Tier-3 & remote areas: 5-6 business days
Times are estimates; actual delivery depends on courier operations.
SHIPPING COST
Shipping is included in your order price. No hidden charges.
TRACKING
Once your order ships, you'll receive:
- Tracking number via email
- Real-time tracking link to check status
- SMS updates (if phone provided)
PAYMENT OPTIONS
Prepaid (card, UPI, wallet):
- Order dispatches immediately after confirmation
- No payment at delivery
Cash on Delivery (COD):
- Pay when your package arrives
- Available on all serviceable pin codes
- Courier charges included
ADDRESS
Provide a complete, accurate address at checkout:
- Building/apartment name and number
- Street address (detailed, no abbreviations)
- Correct pin code and phone number
Address changes can be made before dispatch (may incur a ₹50-100 correction fee).
WHAT TO EXPECT
Your order arrives in protective packaging:
- Secure poly mailer
- Branded insert (thank you card, etc.)
- Tissue wrap for presentation
- Tracking label
DAMAGED OR LOST PACKAGES
If package is damaged in transit:
- Document damage with photos
- Report within 24 hours to support@aampublic.in (include order number + photos)
- We'll replace it free of charge
If package is lost:
- Report immediately with order number and tracking number
- We'll file a claim and replace your order free of charge
NO DELIVERY / RETURN TO ORIGIN
If courier can't deliver (address not found, unavailable):
- They'll attempt redelivery (2-3 times)
- If uncollected after 10 days, it returns to us
- Contact us immediately—we'll reship at no charge
BULK ORDERS
For orders of 5+ items, contact support@aampublic.in for special arrangements.
HOLIDAYS & WEEKENDS
Business days = Monday–Friday (excluding public holidays). Delays may occur during peak seasons and holidays.
INTERNATIONAL SHIPPING
We currently ship within India only. Email support@aampublic.in for inquiries about international delivery.
ISSUES?
Email: support@aampublic.in
Instagram: @aampublic.in
We resolve shipping issues within 24 hours.
We ship with care. Your order arrives exactly as intended.
